FAQ

How can I track my order? In order to keep shipping costs down for customers we do not purchase tracking information on any orders unless specifically requested by the buyer before placing their order.

How long does International Shipping (outside Australia) take to arrive? International shipping can take anywhere from 1 - 5 weeks to arrive.

How long does domestic Australian shipping take? Domestic shipping can take 1 day - 2 weeks to arrive.

I just placed an order, how long until it ships? All our items are handmade and require 0 - 3 days processing time.

The item I want is sold out or not in the right size? Please email us at wildthelabel@outlook.com as we may have items that haven't been listed online

 

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RETURNS:

International (Outside Australia) returns: 

Please note to return your item successfully you must ship it back to us within 50 days of the purchase date. As overseas orders can take up to 5 weeks to arrive, it is very important to check your parcel as soon as it arrives to make sure there is no reason to return it. If unfortunately you would like to return your order, please email us at wildthelabel@outlook.com within the 50 day period.
It is the customers’ responsibility to ensure your Wild The Label product does not get wet in any way, as we will not refund or exchange tarnished or rusted items. We do not offer refunds on returned items; all returns will be given a gift voucher to the amount of your purchase minus shipping costs.

If you would like to return an item please follow these instructions: 

1. Item(s) must have been purchased less than 50 days ago.
2. Fill out the returns form included in your order. If you require another returns form please email us at wildthelabel@outlook.com

3. Send your item(s), receipt and returns form to the following address

PO Box 2183

Ellenbrook W.A 6069

 

National (Within Australia) returns: 

Please note you cannot return items that have been purchased more than 30 days ago. It is the customers responsibility to ensure everything is okay with their order upon its arrival.
It is the customers’ responsibility to ensure your Wild The Label product does not get wet in any way, as we will not refund or exchange tarnished or rusted items. We do not offer refunds on returned items; all returns will be given a gift voucher to the amount of your purchase minus shipping costs.

If you would like to return an item please follow these instructions: 

1. Item(s) must have been purchased less than 30 days ago.
2. Fill out the returns form included in your order. If you require another returns form please email us at wildthelabel@outlook.com

3. Send your item(s), receipt and returns form to the following address

PO Box 4202
Alexander Heights 
WA
Australia 6064

 


We will be in touch with you via email as soon as we receive your product!


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